6.0 Information you provide or we hold about you (whether or not under our contract (or contracts) with you) may be used by us.
6.1 In all cases the customer is responsible and obligated to maintain and keep the company informed of your current email address. This means the email that you use on a regular or daily basis and as specified on the companies standard application for for services.
6.2 Information provided by you may be used to:
6.2.1 Identify you when you contact us;
6.2.2 Help identify accounts, services and products which you could have from us from time to time (we may do this using an automatic scoring system, which uses the information you have provided, any information we hold about you and information from other agencies, including credit-reference agencies);
6.2.3 Help run, and contact you about the improved running of, any accounts, services and products we have provided before, or provide now or in the future;
6.2.4 Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
6.2.5 Help to prevent and detect fraud or loss;
6.2.6 Contact you in any way (including mail, e-mail, phone, text or multimedia messages) about products and services offered by us and selected partners.
6.3 In all cases we may allow other people and organisations to use information we hold about you if bound by law or legislation, and otherwise to third parties at our discretion unless indicated elsewhere on the companies standard applications or advised by you at www.v4VoIP.co.uk
6.3.1 To provide services you have asked for including but not limited to supplying your user name and password to our third party suppliers to enable your Equipment to be provisioned;
6.3.2 As part of the process of selling one or more of our businesses;
6.3.3 If we have been asked to provide information for legal or regulatory purposes;
6.3.4 Or, as part of current or future legal proceedings.
6.4 these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK
6.5 We may also allow your information to be used by other interrelated companies for them to carry out any of the above purposes.
6.6 We may monitor and record communications with you (including phone conversations and e-mails) for quality assurance and to make sure that we are meeting our legal and regulatory requirements.
6.7 We will hold information on your phone use, including the numbers called, date, time, duration and cost of calls, together with information about your location. We will use this information to manage the phone service and provide you with any other services you may ask for. We will keep information for as long as is necessary to provide services you have asked for and until charges for the service cannot be lawfully challenged.
6.8 We may check your details with one or more licensed credit-reference and fraud-prevention agencies. We and they may keep a record of this search and the payment details from your account, and share it with other organisations. If a person provides false or inaccurate information and we suspect fraud, this is also recorded. This information may be used by us, and other organisations may search these records to:
6.8.1 Help make decisions about credit and credit- related services for you and members of your household;
6.8.2 Help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and members of your household;
6.8.3 Trace debtors, recover debt, prevent fraud, and manage your accounts or insurance policies;
6.8.4 Check your identity to prevent money laundering, unless you give us other satisfactory proof of your identity;
6.8.5 Carry out statistical analysis about credit, insurance and fraud. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
6.9 If you need details of those credit agencies and fraud-prevention agencies from which we get, and with which we record, information about you, please write to us at the address contained at www.v4voip.co.uk
6.10 If you give us information on behalf of someone else, you confirm that you have given them the information set out in this document, and that they have not objected to their personal information being used in the way described in it. If you give us sensitive information about yourself or others (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the relevant subject of the information has agreed) to us processing this information in the way set out in this document.
6.11 If you are making a joint application or you have told us about some other financial association with someone else, a “financial association” between you and that other person (or people) will be made at credit- reference agencies. This will link your financial records with that other person (or people) so that both (or all) your records will be taken into account in all future applications by either or both (or all) of you. This will continue until one of you successfully files a notice with the credit-reference agencies asking that you are no longer financially associated with that person.